Please feel free to contact us with any questions you might have about the models, website, or mobile app.
Here are some commonly asked questions. Start here, but be sure to contact us with any questions you might have!
Viewing your device in partial shade is ideal, as it's hard to see the screen in full sunlight. You can either add full brightness to your settings or view in the morning or later in the afternoon when there isn't full sunlight. This app will not work in the dark, so there needs to be some light for the camera to read the surrounding to place the model
There can be several reasons for this. 1. Make sure your phone has sufficient memory. As in most AR applications the complexity of the application can be somewhat draining on the phone's operating system. 2. Another reason it might not track well is there isn't enough contrast or data points for the camera to analysis. Make sure there are specific points that the camera a help the app triangulate the model's position.
Please send any specific requests to: info@OhanaAR.com. There are several steps that have to be taken to upload a model onto the app. Depending on what file type you have the model in will determine if it's easily possible or more complicated to upload. Regardless we can help you figure it out.
We are always looking to make this the most useful app of Dwelling Explorers. Please send any ideas or features requests to info@OhanaAR.com